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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

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Bruce Linker

November 6, 2026

5  out of  5
rating by Bruce Linker
"Jana and Jillian were incredibly helpful! They were wonderful to work with."
We responded:
"We appreciate your review! We are delighted to know you had a great experience with our State Farm office. If you ever need any assistance in the future, please don’t hesitate to reach out. We are here to help!"
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Michelle

November 3, 2026

5  out of  5
rating by Michelle
"She was so quick and polite"
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Mary Berg

October 29, 2026

5  out of  5
rating by Mary Berg
"State Farm always has been very kind and brings a sense of calm during times of distress. They explained every thing in detail on how to manage my claim and what happens next! Great team!"
We responded:
"Mary, thank you for the fantastic review! We’re always here to support you with your insurance needs in New Bern. "
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Gina Smith

October 29, 2026

5  out of  5
rating by Gina Smith
"Jana was so nice and professional. I know I am in good hands with her."
We responded:
"We’re so happy to hear you had a great experience - thank you for the wonderful 5-star review! We’d love to help anytime you need us down the road. "
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Rodney Fleetwood

October 29, 2026

5  out of  5
rating by Rodney Fleetwood
"It's a great company to be insured with and jana is a awesome agent"
We responded:
"Rodney, it is a pleasure to hear what a wonderful experience you have had with State Farm Agent Tom Gingrich’s Team!"
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Eric & Cari-Ann Carty

October 28, 2026

5  out of  5
rating by Eric & Cari-Ann Carty
"Jillian has been an absolute joy to work with. I appreciate that she proactively communicated with us throughout the process of insuring our boat. Everything went smoothly with no surprises, which is exactly what you want when dealing with insurance. I am grateful that our broker connected us with Tom Gingrich State Farm and Jillian."
We responded:
"Thank you for the thoughtful review - we really appreciate you taking the time to share your experience with our New Bern insurance team. "
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Catherine Sconyers

October 23, 2026

5  out of  5
rating by Catherine Sconyers
"Brittany was great👏👏👏"
We responded:
"Thank you for the 5-star review of Tom Gingrich’s team - we really appreciate your kind words! "
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Karin Rosen

October 22, 2026

5  out of  5
rating by Karin Rosen
"Janna and Jillian were very helpful and professional. My husband and I were looking for boat insurance and we were very pleased with our experience doing business with both ladies. They are very knowledgeable and polite. I would highly recommend them to anyone looking for insurance."
We responded:
"Wow, thank you for the 5-star review, Karin! We truly appreciate your support. If you ever need anything, we’re just a call or message away. "
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Missy Filson

October 22, 2026

5  out of  5
rating by Missy Filson
"Skylar helped us with so much. From getting our home insurance, vehicles, and a life insurance policy. Which saved us so much from switching from Geico to State Farm."
We responded:
"Thanks so much for the 5 stars! We really appreciate your support - it means a lot to all of us here on Tom Gingrich’s team. "
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al nunes

October 16, 2026

5  out of  5
rating by al nunes
"Jillian was a very friendly and helpful agent. She made the process easy and was enjoyable to talk to."
We responded:
"Thanks so much for the great review! We’re thrilled to hear you had such a positive experience with our insurance team here in New Bern. "
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Daniel rogers

October 15, 2026

5  out of  5
rating by Daniel rogers
"Jana was absolutely wonderful to work with! She was very professional, friendly, and easy to talk to throughout the entire process. She demonstrated an impressive level of knowledge and took the time to explain everything clearly, making sure I felt comfortable and understood my options. Her professionalism, expertise, and welcoming attitude truly stood out. I highly recommend Jana to anyone looking for excellent service at State Farm!"
We responded:
"Daniel, thank you so much for the wonderful review! We really appreciate your kind words. If you ever need anything, our New Bern insurance team is always here and happy to help. "
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Bill Jones

October 15, 2026

5  out of  5
rating by Bill Jones
"This organization was very quick to help me, thank you."
We responded:
"We really appreciate your 5-star review! Providing great service is always our goal, and we’re so happy to know we met your expectations. "
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kaya whitefeather

October 13, 2026

5  out of  5
rating by kaya whitefeather
"Skylar was pleasant and helpful. Thank you !"
We responded:
"We’re so happy to hear you had a great experience - thank you for the wonderful 5-star review! We’d love to help anytime you need us down the road. "
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Allyson Medlin

October 9, 2026

5  out of  5
rating by Allyson Medlin
"Jillian recently was a wonderful help when dealing with multiple inquiries about multiple types of coverage. She made the process stress-free and was so easy to work with! Highly recommend working with her or anyone at the office."
We responded:
"We really appreciate your 5-star review! Providing great service is always our goal, and we’re so happy to know we met your expectations. "
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Allyson Medlin

October 9, 2026

5  out of  5
rating by Allyson Medlin
"Jillian recently assisted me multiple times for a few different policy questions and inquiries. Couldn’t recommend working with her more! She makes each process and inquiry so easy."
We responded:
"Thank you for the amazing review, Allyson! It is truly the goal of our team to exceed expectations when it comes to all insurance needs."
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Tyler Norville

October 9, 2026

5  out of  5
rating by Tyler Norville
"Brittany is the best! she helped the transition of moving to the coast and getting everything just perfect."
We responded:
"We really appreciate your 5-star review! Providing great service is always our goal, and we’re so happy to know we met your expectations. "
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Paul Williams

October 7, 2026

5  out of  5
rating by Paul Williams
"The people there are great to work with.. They have all been very helpful in my experience with talking and texting so that we are all covered.. thanks Sky.."
We responded:
"We really appreciate your 5-star review! Providing great service is always our goal, and we’re so happy to know we met your expectations. "
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Craig ONeal

October 7, 2026

5  out of  5
rating by Craig ONeal
"Nicest staff …. Very knowledgeable!
They take of all my insurance needs!"
We responded:
"Thank you for your review! If you ever have any questions or need assistance, we’re always here and happy to help. "
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Victor Valentin

October 5, 2026

5  out of  5
rating by Victor Valentin
"Quick response to may questions and explained everything in simple terms."
We responded:
"Victor, thank you so much for the 5-star rating! If you ever have questions or need assistance, our team is always here to help. "
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Elijah

September 29, 2026

5  out of  5
rating by Elijah
"Always nice to work with. Good rates too.Thank you!"
We responded:
"Thank you for your kind review of State Farm Agent Tom Gingrich’s Team. We appreciate it!"
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Ron&Kim Warwick

September 28, 2026

5  out of  5
rating by Ron&Kim Warwick
"We have found Tom Gingrich and his staff, specifically Skylar and Jillian, to be extremely knowledgeable, friendly, and responsive in meeting our insurance needs."
We responded:
"Thanks so much for the great review! We’re thrilled to hear you had such a positive experience with our insurance team here in New Bern. "
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Ash Padilla

September 25, 2026

5  out of  5
rating by Ash Padilla
"Had a ton of questions about my insurance and Jana had all the answers! Thank you so much for exceptional service and always fielding my questions and concerns."
We responded:
"Ash, thank you for the fantastic rating! We’re committed to providing honest, reliable service, so we’re so glad that came through in your experience. "
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Reesie’s Dad

September 23, 2026

5  out of  5
rating by Reesie’s Dad
"We’ve been customers with Tom for over 14 years. His team has been great when handling any aspect of your home, car, liability insurance needs. My goto at Tom’s office is Skylar. She seems to always answer the phone when I call and is always professional, knowledgeable and engaging. She quickly resolves any need I have with any of our many policies. Thanks to Tom and all his team members for keeping our insurance needs met and our worries resolved."
We responded:
"Thanks so much for the 5 stars! We really appreciate your support - it means a lot to all of us here on Tom Gingrich’s team. "
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william kirk

September 22, 2026

5  out of  5
rating by william kirk
"Excellent customer service!"
We responded:
"We really appreciate your 5-star review! Providing great service is always our goal, and we’re so happy to know we met your expectations. "
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Kirby Jones

September 14, 2026

5  out of  5
rating by Kirby Jones
"After discovering how hard it can be to secure quality insurance for an older boat, we were referred to State Farm (Tom Gingrich). We were connect with Skylar, who works with boaters. She was amazing! She took our information during our initial call, and was able to provide me with a quote on a policy that contains all our coverage needs. As a kicker - the premium is less than a policy on a less expensive boat we had with another company! We definitely recommend Skylar for boat insurance."
We responded:
"Thanks so much for the great review! We’re thrilled to hear you had such a positive experience with our insurance team here in New Bern. "