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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

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Bruce Linker

April 22, 2025

5  out of  5
rating by Bruce Linker
"This is a first-class operation. I enjoyed working with everyone."
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Kala Pate

April 11, 2025

5  out of  5
rating by Kala Pate
"I recommend this company simply because of my experience working with agent Chantel Dunn. Her professionalism made me feel comfortable and I knew I was in great hands. If you ever end up with agent Chantel Dunn you won't be disappointed!"
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Tamara Berry

April 10, 2025

5  out of  5
rating by Tamara Berry
"Skylar was great! Worked with us diligently to get all our insurance transferred over from our old insurer."
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Daniel McGrath

April 8, 2025

5  out of  5
rating by Daniel McGrath
"Tom's office is a pleasure to work with, the staff there are always really helpful. Skylar and Jillian in particular are always super friendly and assist me with anything that I need. If you are looking for an insurance agent this is where you need to be."
We responded:
"Thanks for the 5 star review, Dan! Jillian, Skylar and the entire team take great pride in providing top of class service to all our insurance and financial service customers. We appreciate you taking the time to share your experiences."
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Nick Walk

April 4, 2025

5  out of  5
rating by Nick Walk
"Very friendly and timely service with satisfactory costs and coverage"
We responded:
"Thank you for taking the time to share your thoughts! We’re glad to know you’re satisfied with the service at our State Farm office. If you ever have any questions or need assistance, we’re here to help!"
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Thomas

April 4, 2025

5  out of  5
rating by Thomas
"I just want to recommend Allison Perry with Tom Gingrich State farm insurance company! She went above and beyond the call of duty. I will only use Allison Perry for now on for all my insurance needs. Not only was it painless on the visit it was painless on the wallet! Great rates"
We responded:
"Thank you for your 5-star review! Alison does a great job providing our Eastern North Carolina customers with great insurance and financial service solutions. I am thrilled that you had a great experience!"
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Avrum Weiss

April 3, 2025

5  out of  5
rating by Avrum Weiss
"Chantel was a pleasure to work with. Responsive and attentive to detail."
We responded:
"Thank you for reviewing our New Bern, NC State Farm office! We’re thrilled to know you had a positive experience with us; your satisfaction is our top priority! We look forward to continuing to support your insurance needs."
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Jaqueline Winfrey

April 3, 2025

5  out of  5
rating by Jaqueline Winfrey
"We had a bad experience with our previous insurance provider, but switching to Tom Gingrich’s office has been the best decision. Jillian has been amazing—knowledgeable, attentive, and always willing to help. She made the transition seamless and ensured we got the best coverage for our family’s needs. Highly recommend!"
We responded:
"Thank you for your 5-star review! My State Farm team and I are happy to be your good neighbor!"
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Lisa Barrow

March 31, 2025

5  out of  5
rating by Lisa Barrow
"I have used State Farm Insurance since moving to New Bern in 1994. Tom Gingrich handles my life insurance, car insurance and renters insurance. Tom Gingrich and Skylar Faircloth have supported me though many changes over the years. Even though those changes had a tight turn around time and caused them both extra work they were never anything but professional and compassionate. I find the prices at State Farm to be comparable to other insurance companies, but the customer service is second to none."
We responded:
"We are thankful for your 5-star review! We have enjoyed handling your insurance and financial service needs since 1994 in New Bern, NC. My State Farm team and I are proud to be your provider of choice."
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Bassel Abul-Hajj

March 27, 2025

5  out of  5
rating by Bassel Abul-Hajj
"Jillian was incredibly helpful and responsive. I got a better policy at a much better price from a large, reputable company for my boat. Many thanks Jillian !"
We responded:
"Thank you for the 5 star review. Jillian does a great job providing unsurpassed service to our insurance and financial service customers. We are thrilled you are happy with your new State Farm boat insurance policy."
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Jeffrey Schueller

March 27, 2025

5  out of  5
rating by Jeffrey Schueller
"Moving into a new house in a new state. Our realtor got us a few quotes that were significantly higher. I called Skylar and within minutes had insurance that didn't break my fixed income. She has a great personality and was able to answer all my questions. We just recently added a sailing catamaran to our fleet of insured items. State Farm has the best rates with a low deductible, and reasonable offshore restrictions. Chantel did an excellent job explaining everything and getting us the coverage we needed. Jeff and Michelle"
We responded:
"Thanks for the 5 star review Jeff and Michelle! Skylar does a great job and I am glad we were able to assist with your relocation to New Bern. We appreciate your business!"
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Lekisha May

March 27, 2025

5  out of  5
rating by Lekisha May
"Skylar is always kind and pleasant. She is very knowledgeable of the products and services at State Farm. I have never had any problems with Tom Gingrich agency. They are the best!!!"
We responded:
"Thank you for your 5-star review! My State Farm team and I are happy to be your good neighbor!"
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Chayla Miller

March 21, 2025

5  out of  5
rating by Chayla Miller
"Chantel Dunn works amazingly and you should choose her for your policies!"
We responded:
"We appreciate your review! We are delighted to know you had a great experience with our State Farm office. If you ever need any assistance in the future, please don’t hesitate to reach out. We are here to help!"
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Chadwick Allen

March 21, 2025

5  out of  5
rating by Chadwick Allen
"Tom Gingrich insurance was recommended to me by the first two people I asked about insurance to after coming to North Carolina. I am now also recommending them after my experience."
We responded:
"Thank you for the 5 star review! The greatest compliment you can give is the willingness to recommend us to others that are transferring to North Carolina. We are thrilled that you chose our New Bern, NC State Farm location for your insurance and financial service needs."
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maureen ciampi

March 17, 2025

5  out of  5
rating by maureen ciampi
"Jillian went above and beyond to help me with roadside assistance. She was knowledgeable, professional and resolved my issue quickly! I’m very impressed."
We responded:
"Thank you for the positive review. Jillian does a great job serving our New Bern, NC insurance customers. I am thrilled you were impressed with the experience. Best wishes!"
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Kenneth Larson

March 17, 2025

5  out of  5
rating by Kenneth Larson
"Saved me THOUSANDS! Skylar is the best. I had problems getting my old boat insured. She not only got it covered but got it done for a fraction of the cost other companies quoted. After bringing home and auto over my yearly insurance savings are literally multiple thousands of dollars. Call Skylar!"
We responded:
"Thank you for the 5 star review. Skylar excels at providing first class service to all of our insurance and financial service customers. I am glad you are happy with the State Farm boat insurance policy. Please let us know how we can assist you in the future."
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Alex Jones

March 14, 2025

5  out of  5
rating by Alex Jones
"We went in and for a quote and got the best rates for home and auto. Alison was friendly and informative."
We responded:
"We appreciate your review, Alex! We are delighted to know you had a great experience with our State Farm office. If you ever need any assistance in the future, please don’t hesitate to reach out. We are here to help!"
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ELEJ 98

March 14, 2025

5  out of  5
rating by ELEJ 98
"Chantel handled the quote well."
We responded:
"Thank you for the review. We are thrilled you chose our New Bern, NC State Farm location to handle your insurance and financial service needs. "
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Hannah Dunford

March 12, 2025

5  out of  5
rating by Hannah Dunford
"Skylar helped me with every single question I had regarding to all of my new policies and delivered quotes lower than my trusted insurance I was previously with of 5 years!! Never had service this great and I truly felt like a valued customer! Thanks Skylar!"
We responded:
"We’re honored by your positive feedback! We look forward to continuing to provide you with great service! If there is anything else we can do for your insurance needs, just let us know!"
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Jennifer Brown

March 6, 2025

5  out of  5
rating by Jennifer Brown
"Chantel, Skylar and the entire staff of the Tom Gingrich State Farm Office are always attentive to our needs and ever changing lifestyles to meet our needs immediately. I was so pleased when I found State Farm in New Bern, I knew immediately that was where I was going to continue all my insurance business upon moving here. If you're new to the area, feel confident the staff at the State Farm Tom Gingrich office is very knowledgeable, professional and quick to assist, get your answers and meet all your insurance needs. Thank you always! Jennifer Brown"
We responded:
"Thank you for the 5 star review. Our team takes great pride in serving the insurance and financial service needs of our customers. We specialize in helping customers transition to Eastern North Carolina from other states. Please let us know if you need any assistance in the future. Thank you again for choosing our New Bern, NC State Farm Insurance office. "
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MadEmma Henry

March 5, 2025

5  out of  5
rating by MadEmma Henry
"We have recently purchased boat insurance through State Farm, Tom Gingrich’s office. I worked with Chantel Dunn. Chantel is very professional and a joy to work with. Highly recommend!"
We responded:
"Thank you for taking the time to share your thoughts! Chantel does a great job servicing our insurance customers. We are glad you chose our New Bern, NC office to handle your State Farm boat insurance needs."
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vanish

February 27, 2025

5  out of  5
rating by vanish
"Skylar was amazing informative she made getting insurance so easy. Request her as your agent you will be 100% satisfied. !! Thank you so much"
We responded:
"Thank you for the 5-star review. We are thrilled that you had a great experience at our New Bern, NC State Farm Insurance Agency. Skylar does a great job with our customer's insurance and financial service needs."
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Crue Williams

February 27, 2025

5  out of  5
rating by Crue Williams
"Great service and people to talk to and will figure out the best plan for your needs and what’s best for you . Thanks Skylar!"
We responded:
"Thank you for taking the time to share your thoughts! We’re glad to know you’re satisfied with the service at our State Farm office in New Bern, NC. Skylar and the entire team take great pride in providing unsurpassed service to our customers."
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Teresa Mayfield

February 21, 2025

5  out of  5
rating by Teresa Mayfield
"Chantel was so helpful and informational"
We responded:
"Thank you for the 5 star review Teresa! Chantel takes great pride in providing our North Carolina customers with exceptional service. We are thrilled you were satisfied with your experience."
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Mike Duffy

February 19, 2025

5  out of  5
rating by Mike Duffy
"Great new boat policy Thanks to Skylar Faircloth"
We responded:
"We appreciate your review! We are delighted to know you had a great experience with our State Farm office. Skylar and the entire team take great pride providing unsurpassed service to our North Carolina customers. Best wishes with your boat!"