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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

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Chris

September 4, 2025

5  out of  5
rating by Chris
"Skylar provided Great service, prompt, and economics to earn my insurance business!"
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B Vincent

September 2, 2025

5  out of  5
rating by B Vincent
"Ask for Jillian! I originally called for insurance on my sailboat. After providing an outstanding deal, Jillian provided me with a homeowners quote and auto quote. I switched my insurance immediately. Pleased with the customer service and the responsiveness from her and the team."
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David Fields

August 29, 2025

5  out of  5
rating by David Fields
"We worked with Skylar on our insurance needs and she was amazing. She listened and found the perfect fit for us."
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Katherine Dasilva

August 29, 2025

5  out of  5
rating by Katherine Dasilva
"Skylar at this office is super helpful and I would definitely go to her again with any questions"
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Andy

August 29, 2025

5  out of  5
rating by Andy
"Worked with Jillian Ciampi on boat insurance, she was great to work with and did her best to dial in on an insurance plan that individually reflected my needs! Thank you again!"
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Christopher Dearien

August 29, 2025

5  out of  5
rating by Christopher Dearien
"Very pleased with having Mr. Gingrich as my agent. Been with this group for about a decade now and Lord willing, plan on being with Tom and his staff for another. Very personable agent. Sends birthday and Christmas cards out each time they come around. His staff is very kind and knowledgeable and will go above and beyond to find an answer."
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Mark Hopkins

August 29, 2025

5  out of  5
rating by Mark Hopkins
"Alison is great! I recommend contacting this agency for any of your insurance needs. Ask for Alison."
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Melanie Pledger

August 21, 2025

5  out of  5
rating by Melanie Pledger
"I worked with Alison, she was very sweet, knowledgeable and thorough. I asked Alison to run some scenarios for me to see if I can save on my overall insurance. After providing her with just a little information she was able to get back to me quickly with my options. With children aging off my policy and life changes it was reassuring to find out what I'll be looking at in the near future."
We responded:
"Thanks for the review Melanie! We look forward to the opportunity to earn your insurance business in the future."
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Victor

August 18, 2025

5  out of  5
rating by Victor
"So happy with how easy and efficient it was to cover my boat! Skylar was so helpful and I feel extra safe knowing I’m with State Farm. Thanks team!"
We responded:
"Thank you for your 5-star review! My State Farm team and I are happy to be your good neighbor!"
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SL

August 15, 2025

5  out of  5
rating by SL
"Customer service is top notch! Jillian was very helpful and responsive via text and email which was super helpful."
We responded:
"Thank you for reviewing our State Farm office! We’re thrilled to know you had a positive experience with us; your satisfaction is our top priority! We look forward to continuing to support your insurance needs."
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Melissa P

August 14, 2025

5  out of  5
rating by Melissa P
"Ali was such a pleasure to work with. She’s efficient, quick, knowledgeable and funny! Got me switched over to State Farm , saving me over $1200 a year!!"
We responded:
"We’re thankful for your feedback! It’s our pleasure to assist you with your insurance needs. If there is anything else we can do to help, please let us know!"
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Bettelee O'Neill

August 13, 2025

5  out of  5
rating by Bettelee O'Neill
"This Insurance Agency is amazing ! We worked with Skylar and she was so pleasant and helpful with us choosing the best homeowners policy for our new home !"
We responded:
"We’re honored by your positive feedback! We look forward to continuing to provide you with great service! If there is anything else we can do for your insurance needs, just let us know!"
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Zach

August 8, 2025

5  out of  5
rating by Zach
"After multiple cars purchased the last few years, I have never had anything to worry about and knew Skylar would always be ready to help take care of my insurance needs! I strongly recommend giving them a call or even visiting their beautiful location downtown!"
We responded:
"Thank you for reviewing our State Farm office! We’re thrilled to know you had a positive experience with us; your satisfaction is our top priority! We look forward to continuing to support your insurance needs."
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Allie Ciampi

August 8, 2025

5  out of  5
rating by Allie Ciampi
"A friendly and knowledgeable insurance office! Jillian helped me with a renters insurance quote for my new apartment and was super helpful in telling me how much coverage I should have for myself and answered all of my policy questions. Thanks, Tom Gingrich State Farm!!"
We responded:
"Thanks for the review Allie! It’s our pleasure to assist you with your insurance needs. If there is anything else we can do to help, please let us know!"
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Niki Potter

August 7, 2025

5  out of  5
rating by Niki Potter
"Ali Hopkins was extremely helpful in getting me switched from Progressive to All State today, saving me $150 a month for full coverage insurance. She was knowledgeable and pleasant to work with. The process was simple and quick, an excellent experience all around."
We responded:
"We appreciate your review! We are delighted to know you had a great experience with our State Farm office. If you ever need any assistance in the future, please don’t hesitate to reach out. We are here to help!"
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Wanda Hollis

July 31, 2025

1  out of  5
rating by Wanda Hollis
"Skylar was great, friendly yet professional. My questions were answered quickly and the process was easy. Yes it was 4 stars 2 months ago but I have to change it now. The underwriters canceled saying I had unfinished repairs. It was not, the roof was fine. I cut off $600 dollars of ice and water shield to show my roof was fine; the ice and water was in preparation of covering the shingles with a metal roof, to match the new greenhouse roof on the front. Agent was supposed to find out of they would keep policy but never got an answer. Thanks for having me waste $600!"
We responded:
"Thank you for your feedback. This is not the experience we want State Farm customers to have. After reviewing your situation, Skylar was able to contact the underwriters and the cancellation was reversed. Thank you for your patience and I trust that you are satisfied with the outcome. Please contact our office if there is anything additional you would like to discuss. Thank you!"
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Lonna Hartley

July 28, 2025

5  out of  5
rating by Lonna Hartley
"Skylar at State Farm is amazing! She is super helpful, responsive, and knowledgeable. Highly recommend!"
We responded:
"We’re honored by your positive feedback! We look forward to continuing to provide you with great service! If there is anything else we can do for your insurance needs, just let us know!"
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Ernst Matheus

July 25, 2025

5  out of  5
rating by Ernst Matheus
"I worked with Jillian to get coverage for our sailboat. Jillian is extremely knowledgeable and very easy to work with. We had coverage for our 39’ sailboat within just a few days. I highly recommend Tom Gingrich’s agency and Jillian as an agent."
We responded:
"Thank you for taking the time to share your thoughts! We’re glad to know you’re satisfied with the service at our State Farm office. If you ever have any questions or need assistance, we’re here to help!"
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Kenworth Reeves, Jr.

July 25, 2025

5  out of  5
rating by Kenworth Reeves, Jr.
"Exceptional service from start to finish! The team was fantastic to work with and went above and beyond to secure our boat insurance—something most others couldn’t make happen. Skylar was especially helpful and made the entire process smooth and stress-free. I’ll definitely be returning with more of my business. Highly recommend!"
We responded:
"We appreciate your review! We are delighted to know you had a great experience with our State Farm office. If you ever need any assistance in the future, please don’t hesitate to reach out. We are here to help!"
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Ricky M

July 22, 2025

5  out of  5
rating by Ricky M
"When I need a budgetable insurance and something just to get me quick cover Alison was there to help me and get me the best quote for answered all my questions and was so king and understandable Statefarm thank you for having such a great person like Alison and thank you Alison"
We responded:
"We’re honored by your positive feedback! We look forward to continuing to provide you with great service! If there is anything else we can do for your insurance needs, just let us know!"
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Dianne Centrella

July 18, 2025

5  out of  5
rating by Dianne Centrella
"I was completely impressed with their professionalism and customer service. Thank you Jillian with Tom Gringrich - State Farm Insurance Agent"
We responded:
"Thank you for your 5-star review! My State Farm team and I are happy to be your good neighbor!"
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Jason LeVesque

July 17, 2025

5  out of  5
rating by Jason LeVesque
"I had a wonderful experience with State Farm today and happy to say I'm now a member. Allison was the agent that helped me from the quote to the finish. I enjoyed meeting everyone there and Allison was very professional, clear in explaining details, and very easy to speak to. I was referred to this office in particular by someone else, and the reasons why have been proven to be just as it was said to be. Very happy results from everyone there. I'll be making recommendations to others as well. -Jason 😀"
We responded:
"We appreciate your review! We are delighted to know you had a great experience with our State Farm office. If you ever need any assistance in the future, please don’t hesitate to reach out. We are here to help!"
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Elizabeth St. Onge

July 14, 2025

5  out of  5
rating by Elizabeth St. Onge
"Service was exceptional! Skylar was polite and very responsive. And to top it off the quote was affordable."
We responded:
"We’re thankful for your feedback! It’s our pleasure to assist you with your insurance needs. If there is anything else we can do to help, please let us know!"
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Ellie Simmons

July 11, 2025

5  out of  5
rating by Ellie Simmons
"Super receptive and informative! Loved working with Jillian!"
We responded:
"Thanks for the review Ellie! Jillian does a great job serving our New Bern, NC insurance and financial service customers. We are glad you were satisfied with the experience!"
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Peter Sansone

July 10, 2025

5  out of  5
rating by Peter Sansone
"Skylar is good asset she was able help me with my policy needs."
We responded:
"Thank you for your 5-star review! My State Farm team and I are happy to be your good neighbor!"