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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

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A Google User

September 11, 2026

5  out of  5
rating by A Google User
"I spoke with Jillian (hope I spelled that right) regarding boat coverage ... she answered all of my questions and was very knowledgeable. I am going to check a few more places, but just wanted to shout her out for great customer service."
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Troy Gamez

September 8, 2026

5  out of  5
rating by Troy Gamez
"Made getting insurance on a sailboat a breeze. I would highly recommend."
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Fields Johnson

September 8, 2026

5  out of  5
rating by Fields Johnson
"Thank you Jana! Insurance service made easy!"
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Leslie Andrews

September 4, 2026

5  out of  5
rating by Leslie Andrews
"Jillian was super helpful with answering my questions!!"
We responded:
"Thank you for your review! If you ever have any questions or need assistance, we’re always here and happy to help. "
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Katherine Herring

September 3, 2026

5  out of  5
rating by Katherine Herring
"Skylar was absolutely wonderful to work with! She was friendly, helpful, and made the entire insurance process so easy and stress-free. She took the time to answer all of my questions, explained everything clearly, and made sure I got the coverage that was right for me. I truly appreciate her great customer service and would highly recommend Skylar to anyone looking for a State Farm agent!"
We responded:
"Thanks so much for the great review! We’re thrilled to hear you had such a positive experience with our insurance team here in New Bern. "
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Hardy Loew

September 1, 2026

5  out of  5
rating by Hardy Loew
"Jana is very professional, responsive, and personable, I highly recommend working with her"
We responded:
"Hardy, thank you so much for the 5-star rating! If you ever have questions or need assistance, our team is always here to help. "
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eflandrandy

August 25, 2026

5  out of  5
rating by eflandrandy
"Jana took care of everything. Sent info to new car dealer. Nice lady."
We responded:
"We’re so happy to hear you had a great experience - thank you for the wonderful 5-star review! We’d love to help anytime you need us down the road. "
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Patricia Clark

August 24, 2026

5  out of  5
rating by Patricia Clark
"Office staff very friendly, helpful!! Skylar was knowledgeable and able to provide me my insurance needs...she even saved me some $ quoting my current auto insurance coming up for renewal! Great office to deal with!!"
We responded:
"Thanks so much for the fantastic rating, Patricia! We’re so glad you had a great experience with our team. Don’t hesitate to reach out anytime—we’re here for you! "
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Terri Hinson

August 21, 2026

5  out of  5
rating by Terri Hinson
"We have had nothing but a great experience with Tom and his staff. Jillian has been especially helpful in getting things done quickly and easily. We are thankful for such a professional staff!"
We responded:
"Terri, thank you for the fantastic review! We’re always here to support you with your insurance needs in New Bern. "
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Wilberto Pineiro-Torres

August 20, 2026

5  out of  5
rating by Wilberto Pineiro-Torres
"Very helpful and to the point"
We responded:
"Thank you for your review! If you ever have any questions or need assistance, we’re always here and happy to help. "
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Leslie Lloyd

August 14, 2026

5  out of  5
rating by Leslie Lloyd
"Jana was great today! We had a mystery with my life insurance that needed to be solved and she dug in right away and sorted it all out. She was responsive and very kind."
We responded:
"Thank you so much for the 5 stars, Leslie! We truly appreciate your feedback and are always happy to help whenever you need us. "
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pamela macdougall

August 3, 2026

5  out of  5
rating by pamela macdougall
"My husband and obtained boat insurance with a phone call and answering a few questions. They gathered all the boat information themselves. Even after agreeing to, and paying the annual fee, we received notification we met criteria for a significant discount. Excellent customer service and experience with State Farm."
We responded:
"Thanks so much for the great review! We’re thrilled to hear you had such a positive experience with our insurance team here in New Bern. "
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Victoria Smith

July 31, 2026

5  out of  5
rating by Victoria Smith
"We walked in looking for a quote; we already use State Farm for auto and boat insurance, but this time we were in the market for homeowners. We were, per usual, greeted with smiling faces from our friends at Tom Gingrich. Fortunately for us, rates were super competitive, so we decided to buy! The whole process was made super easy - a plus given our busy day-to-day lives. Our house feels safer, mailbox more confident, and I swear the squirrels in our yard are behaving better now that we’re insured.

If you're looking for someone who knows their stuff, makes everything ridiculously easy, and somehow turns buying homeowners insurance into a memorable experience, go see Jillian. Five stars aren't enough—I would happily give her a standing ovation, a parade, and the ceremonial key to our very well-insured house."
We responded:
"Best review ever! Thanks Victoria!"
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Andrew Hahn

July 28, 2026

5  out of  5
rating by Andrew Hahn
"I have nothing but great experiences with Tom and his diligent staff. They handle all of my needs professionally."
We responded:
"Thanks so much for the 5 stars! We really appreciate your support - it means a lot to all of us here on Tom Gingrich’s team. "
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Scott Coute

July 25, 2026

5  out of  5
rating by Scott Coute
"Working with Skylar has been a great experience for me getting my daughter her first car insurance with me being in a different state and my daughter being there locally in NC. She has made this easy and has been very informative and a real pleasure working with her and the rest of the office."
We responded:
"We really appreciate your 5-star review! Providing great service is always our goal, and we’re so happy to know we met your expectations. "
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Robert Perrone

July 23, 2026

5  out of  5
rating by Robert Perrone
"Great service."
We responded:
"We really appreciate your 5-star review - it truly means a lot to us! We’re always here to help, whether you need insurance guidance on coverage or just have a quick question. "
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Chelsea Dixon

July 21, 2026

5  out of  5
rating by Chelsea Dixon
"Jillian helped so much with helping my mom with her boat insurance. Very very nice and would recommend to anyone to see her!"
We responded:
"Hi Chelsea, thank you so much for your kind review! We really appreciate you taking the time to share your experience with us here on State Farm Agent Tom Gingrich’s team.  Please reach out to us if any questions come up!  - Tom Gingrich’s Insurance Team "
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Lee Coan

July 20, 2026

5  out of  5
rating by Lee Coan
"Tom's office was able to save me a significant amount on my boat insurance Their process was quick and the savings impossible to ignore. Won't shop anywhere else for boat insurance."
We responded:
"Thank you for your review! If you ever have any questions or need assistance, we’re always here and happy to help. "
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Justin Smith

July 15, 2026

5  out of  5
rating by Justin Smith
"Honestly didn't expect buying insurance to be one of the more enjoyable parts of my week, but here we are.

The team was friendly, knowledgeable, and somehow managed to explain insurance without making my eyes glaze over. They answered all my questions, found me great coverage, and made the whole process feel effortless.

Shopping for insurance usually ranks somewhere between going to the DMV and assembling furniture with missing instructions. This experience was the complete opposite. It was quick, easy, and surprisingly enjoyable.

Big shoutout to Jillian, Skylar, and Jana for making me feel like family every time I step through the doors."
We responded:
"Justin, thank you so much for the wonderful review! We really appreciate your kind words. If you ever need anything, our New Bern insurance team is always here and happy to help. "
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Ronald Scott

July 14, 2026

5  out of  5
rating by Ronald Scott
"Skylar and the State Farm team has been great with my transition of policies from SC to NC. Her communication and commitment to her customers were impeccable. Thankful for the professional customer service!!!"
We responded:
"We’re so happy to hear you had a great experience - thank you for the wonderful 5-star review! We’d love to help anytime you need us down the road. "
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Elizabeth Sheehy

July 8, 2026

5  out of  5
rating by Elizabeth Sheehy
"State Farm - specifically Tom Gingrich’s office, has been outstanding for my husband and I. We have auto and business insurance with them going on 4 years now. Whenever we need them, they’re there with outstanding customer service. Highly recommend, 10/10"
We responded:
"We really appreciate your 5-star review, it means a lot to us! We are always happy to help with anything insurance related—whether it is finding the right coverage or answering general questions."
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Shawn

July 6, 2026

5  out of  5
rating by Shawn
"Went to several places to try to get homeowners insurance nobody would ensure and I spoke to Skyler and they were very professional and helped me get a good quote and help me get a great price for insurance and were very professional and friendly and I absolutely recommend the State farm agents and company."
We responded:
"Thank you for the amazing review, Shawn! It is truly the goal of our team to exceed expectations when it comes to all insurance needs."
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Bob Rath

July 1, 2026

5  out of  5
rating by Bob Rath
"Excellent customer service. Very responsive."
We responded:
"Thank you for the fantastic review, Bob! We are always here to help with your insurance needs here in New Bern . "
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Didi Aguiar

June 30, 2026

5  out of  5
rating by Didi Aguiar
"Great team. Fast and concise work"
We responded:
"Didi, thank you for your wonderful review of State Farm Agent Tom Gingrich’s Team!"
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Cheyanne Long

June 26, 2026

5  out of  5
rating by Cheyanne Long
"Jillian was super helpful with my insurance questions! Super friendly, informative, knowledgeable of everything! Can’t recommend enough!"
We responded:
"Thank you for the amazing review, Cheyanne! It is truly the goal of our team to exceed expectations when it comes to all insurance needs."